Executive Summary

With over 20 years of experience in hospitality technology and more than 15 years in project management, I specialize in delivering end-to-end implementations of SaaS Revenue Management Systems (RMS) and hotel technology solutions across the APAC region.

As a Senior Project Manager at IDeaS, I lead complex, multi-system deployment projects involving PMS/CRS integrations, data quality validation, forecasting model readiness, and cross-team technical alignment. I combine strong analytical capability, continuous learning, creative problem-solving, and a drive for meaningful impact to ensure that every implementation results in measurable business outcomes for hotel clients.

I am passionate about helping hotels leverage technology to improve revenue performance, streamline operations, and drive sustainable commercial growth.

Key Strengths Include:

  • Delivering enterprise-level SaaS rollouts (IDeaS G3/G2 RMS, RevPlan, Optix).
  • Leading integrations with major PMS/CRS partners in APAC.
  • Deep experience in hotel distribution, channel connectivity, and HTNG standards.
  • Strong ability to influence clients and manage change.
  • Acting as the local technical leader bridging APAC teams, engineering, support and sales.

Professional Experience

Senior Project Manager

IDeaS a SAS company
Oct 2013 - Present
Beijing, China
Lead end-to-end implementation of IDeaS Revenue Management solutions across APAC, ensuring successful delivery, strong client adoption, and ongoing business impact.

Key Responsibilities & Achievements:

  • Deliver G2/G3 RMS, Optix, and RevPlan projects from planning to go-live, managing scope, timelines, risks, and quality.
  • Lead PMS/CRS integration projects with major China partners (Shiji, Westsoft, GreenCloud, H World, Jinjiang), performing data validation, mapping checks, and forecasting readiness analysis.
  • Act as the local technical lead, supporting Sales, Client Support, Engineering, and Legal with solution design, system behavior, integration feasibility, and troubleshooting.
  • Support regional platform deployment in Tencent Cloud and AWS China, improving performance and compliance.
  • Facilitate daily scrum and weekly knowledge-sharing sessions; consolidate recurring issues, best practices, and solutions to enhance team efficiency and delivery consistency.

Business Impact:

  • Strengthened regional integration capability and elevated client experience.
  • Built reusable knowledge assets that reduced onboarding time and increased team autonomy.
  • Improved delivery consistency and issue-resolution speed across the APAC team.

Project Manager

CHINAonline - Shiji Information Technology Co. Ltd.
Sep 2012 - Sep 2013
Beijing, China
Managed CRS and distribution projects across hotel chains and OTA partners.

Highlights:

  • Designed and led switch distribution projects involving eLong, Booking.com, IHG, Hyatt, HBSi, Trust, SynXis, etc.
  • Collected integration requirements and authored technical documentation for API/CRS/PMS interfaces.
  • Executed pilot deployments, testing cycles, and Level 2 support for partner integrations.
  • Maintained strategic relationships with global distribution partners.

Technology Consultant

Hewlett-Packard
Jun 2011 - Aug 2012
Beijing, China
Contributed to requirements engineering and pre-sales solution design.

Key Contributions:

  • Conducted stakeholder interviews and RDP-based requirements analysis.
  • Produced UML models, functional specifications, and technical proposals.
  • Supported pre-sales presentations and client workshops.

Technical Service Manager

CHINAonline - Shiji Information Technology Co. Ltd.
Feb 2009 - May 2011
Beijing, China

Core Deliverables:

  • Lead Technical Support Team (10 members): Monitored systems and provided support service to internal and end-users, ensuring systems worked productively and smoothly (including PMS Two Way Interface monitor, CHINAonline Switch Systems monitor, Partner CRS System connectivity monitor, and Application troubleshooting).
  • Lead CRS Team: Provided configuration and support for hotel Chain CRS system roll-outs (including data loading collection, CRS data configuration, roll-out testing/support, and performance monitoring/data analysis).
  • System Development & Enhancement: Participated in new system and function development, including statistical analysis, developing user manuals/training, visualization modeling, business rules modeling, and developing/executing UAT.

Senior Installer

FCS Computer Systems
Jan 2006 - Jun 2008
Lead China team to provide Hospitality Application PMS Galaxy implementation/support service in APAC, including China, Thailand, Indonesia, Malaysia, Singapore, Australia, etc.
  • Implement on-site Galaxy system conversion / installation projects.
  • Mentor for new-hire, including orientation, business and system training.
  • Demonstrate products in sales meeting.
  • Support customer in helpdesk.

Education

Bachelor of Business Administration (BBA)

Tourism Management
Tianjin University of Commerce, China